Yes, as soon as your order has been packed, labelled and marked as fulfilled at our warehouse, you will receive an email/text with tracking information via Shippit.
Where do you ship your coffee to?
We ship our coffee Australia-wide.
How often do you ship from your warehouse?
Our subscription coffee is shipped monthly on Fridays.
All other orders are shipped same day or next business day.
All apparel items are shipped direct from our supplier (10-12 business day turnaround)
The product I received is not what I ordered from your store, do you accept returns?
Yes, we accept returns if the order is not correct.
Simply take a photo of your order and send it to firstname.lastname@example.org.
Once approved, please return your order via post to our HQ at 19 Hall Street, Yarraville 3013.
We'll cover the cost of the return and will dispatch your correct order immediately.
Am I able to return my branded t-shirt or hoodie?
We are unable to accept returns for change of mind or incorrect sizing for our branded t-shirts and hoodies.
If you have received the incorrect product (size, colour, style) we will organise the correct item to be sent to you.
All you need to do is send an image of the product along with receipt of your purchase to our team at email@example.com.
We'll have the correct item sent out to you and you are free to keep the incorrect product too.
Can I get my coffee pre-ground?
Yes, you can select to have your coffee delivered in whole bean or pre-ground form.
What grind settings do you offer?
We offer the following pre-ground options:
- Ground Espresso
- Ground Stovetop
- Ground Filter/Aeropress
- Ground Plunger/Cold Brew
Is your coffee roasted for espresso, filter, or both?
We have adopted an omni-roast profile for our coffees. This means you can produce amazing results on both espresso and filter.
Do you have any brew guides available?
Yes, we have a selection of brew guides which you can find here.
I have my own coffee grinder at home; what grind setting should I be using?
We have a handy grind chart which you can find here.
Who do I contact with any further questions?
Please email one of our friendly staff at firstname.lastname@example.org