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FAQ's


How much can I load onto a gift card?


You can choose to load $25, $50 or $100.

 

Do you offer a coffee subscription service?


Yes, you can check out our coffee subscription offering here.

 

How long will it take for my coffee to arrive from the date of purchase?

 

All one-off purchases are dispatched either same day or next day. Subscription coffee is dispatched fortnightly on Friday.

Below are approximate turnaround times for delivery for each state:

 

Victoria: 1-2 business days

New South Wales: 2-3 business days

Australia Capital Territory: 2-3 business days

South Australia: 2-4 business days

Tasmania: 2-4 business days

Queensland: 3-4 business days

Western Australia: 3-5 business days

Northern Territory: 3-5 business days 

 

Will I receive a tracking number for my order?

 

Yes, as soon as your order has been packed, labelled and marked as fulfilled at our warehouse, you will receive an email/text with tracking information.

 

Where do you ship your coffee to?

 

We ship our coffee Australia-wide.

 

How often do you ship from your warehouse?

 

We ship 5 days a week, Monday through Friday.

 

How do I unlock free shipping?

 

We offer free shipping for all orders over $25 total.

 

The product I received is not what I ordered from your store, do you accept returns?

 

Yes, we accept returns if the order is not correct.

Simply take a photo of your order and send it to store@coffeeoncue.com.au.

Once approved, please return your order via post to our HQ at 19 Hall Street, Yarraville 3013.

We'll cover the cost of the return and will dispatch your correct order immediately.

 

Can I get my coffee pre-ground?

 

Yes, you can select to have your coffee delivered in whole bean or pre-ground form.

 

What grind settings do you offer?

 

We offer the following pre-ground options:

 

  • Ground Espresso
  • Ground Stovetop
  • Ground Filter/Aeropress
  • Ground Plunger

 

Is your coffee roasted for espresso, filter, or both?

 

We have adopted an omni-roast profile for our coffees. This means you can produce amazing results on both espresso and filter.


Do you have any brew guides available?

 

Yes, we have a selection of brew guides which you can find here.

 

I have my own coffee grinder at home; what grind setting should I be using?

 

We have a handy grind chart which you can find here.

 

Who do I contact with any further questions?

 

Please email one of our friendly staff at store@coffeeoncue.com.au